Reply library
Pre-purchase questions, order updates, returns, damage, negative reviews, and follow-ups.
← Collection 01
01 · Customer support
ReplyFlow
48 customer-service replies for cross-border ecommerce sellers. Find the scenario, choose a tone, replace the placeholders, and verify the facts.
Inside the product
Handle routine issues without rewriting every message.
Three tones
Warm for most cases, concise for fast channels, and firm for clear boundaries.
Pre-send checks
Short prompts to verify tracking, policy, timing, compatibility, and evidence.
Quick-start guide
A three-page workflow for setup, use, and quality control.
Sample rows
See exactly how the library works.
| ID | Scenario | Tone | Reply excerpt |
|---|---|---|---|
| RF-001 | Product compatibility | Warm | Please confirm your device/model and intended use. Based on the details you shared, [PRODUCT] should be compatible... |
| RF-017 | Carrier delay | Concise | We checked tracking for [ORDER ID]. The carrier is showing a delay after [LAST SCAN]... |
| RF-031 | Refund outside policy | Firm | We reviewed your request against the policy shown at purchase. It falls outside the eligible window because [FACT]... |
Samples are shortened for the public preview. The full workbook includes all copy, checks, and placeholders.